The technology can maintain consistent procedures throughout the supply chain and provide a reference record in case there are any quality or safety issues. Without technology, operations management depends on the maintenance of human records, which necessarily leaves more room for error. In the past decade, more or less, technology has changed the way organizations conduct their businesses. The advent of technology in operations management has increased the productivity of the organization.
Technology brings companies closer to their customers and customers. As we've seen, companies can use email and social media to answer questions quickly, but they can also use easily accessible technology to offer online chats that can prevent customers from having to spend too much time finding answers to simple queries. Consider how to create online chats and find effective ways for employees to monitor and manage their social media channels, as these have become the “front line” of customer service in the digital age. Technology must take into account the “human element” and try not to skimp on training employees on good principles of customer service. After all, your technology is only as good as the people who use it.
Implementing a CRM system can be a great way to manage and track customer interactions in an efficient and organized way. Companies can use CRMs to monitor and maintain records of customer interactions, such as calls, emails and other forms of communication, in real time to stay organized and keep track of customer needs. CRMs can help companies quickly and accurately respond to customer inquiries, ensure a high quality of service, and make informed decisions about customer service practices. In addition, many technological solutions and methods require qualified personnel to operate automation processes, as well as certain changes in the manufacturing infrastructure, which in turn add to the high capital costs involved in implementing the technology. In that sense, this article analyzes operations management in the context of technology, its functions and the way in which it can be used in the area of manufacturing and service.
As companies strive to continuously improve operations and the customer experience, technology can help them keep up with the changing needs of the market. Ultimately, technology has the potential to dramatically change the way businesses work, and organizations looking to stay ahead of the curve should adopt it. The key for companies is to consider what consumes the most time and money in their operations. In conclusion, technological advancement has had a significant impact on the management of operations, transforming the way in which companies operate and manage their resources. The management process, in that sense, refers to the resources that produce products and services, and which generally consist of people, materials, technology and information.
Examples of the use of technology involve only the context in which they are used, rather than specific materials and tools and, consequently, managers should be able to understand the most common contexts and material related to their field of activity. In general, if the processes were optimized and analyzed before the implementation of the technological solution, through the analysis of manual processes and the description of the main “bottlenecks” in these processes together with their necessary controls, then with the implementation of technological processes productivity will be increased. From the point of view of operations management, managers must “be able to articulate what the technology should be able to do, participate in the choice of the technology itself, manage its installation, integrate it into the rest of the operation, maintain it and finally replace it when necessary. Operations management can be simply defined as the methods by which organizations produce or deliver goods and services that provide them with their reason for existence. It requires identifying and eliminating waste of time, resources, materials and money while simultaneously improving overall quality of services or products. Operational efficiency involves being able to measure analyze and improve processes within an organization or company.
However, technology is not a panacea nor can it be a separate solution for all business problems nor can it be a guaranteed method for improving productivity. Technology can be an enabling factor in achieving changes in operations and production management. The key for companies is considering what consumes most time and money in their operations. In conclusion, technological advancement has had a significant impact on operations management transforming how companies operate and manage their resources.
Technology is not a one-size-fits-all solution but rather an enabling factor for achieving changes in operations management. Companies should consider what consumes most time and money when implementing technological solutions.
